(678) 507-0100

Frequenty Asked Questions


  • Q: Can I avoid problems with my property if I contract with a property management company?

    A: You cannot avoid all problems on your properties by hiring a property management company to manage
    your property. From time to time, there will be issues that will need your attention and cooperation
    to solve. It is our goal to minimize problems with Tenants and repairs to your property, however some
    issues cannot be avoided and must be solved. It is our philosophy as a property management company
    to work closely with both our Owners and Tenants to minimize problems and handle your property
    efficiently through every step of the rental and management process.
  • Q: How do you take care of maintenance problems?

    A: If there is a maintenance issue, the tenant will contact us to report the problem. We are available 24/7
    to handle maintenance calls. Our Property Managers rotate and are On Call to handle maintenance and
    emergency calls.


    We set a Repair Limit in our management agreement which tells us, based on that amount, when
    we need to contact you. For non-emergencies, we will contact you and obtain 2-3 quotes for repairs
    (depending on the agreed amount). This amount is based on non-emergency repairs. We will handle
    emergency repairs on a case-by-case basis depending on our experience to protect the Tenants and your
    property from suffering further damage.
  • Q: How long does it take to get a property rented?

    A: This depends on the rental rate, the condition of the property, and the marketing services provided by
    the property management company. We will complete a rental market analysis of properties currently
    for rent and properties recently rented in the area of your property. We will make a recommendation
    of a monthly rental rate that will attract renters to your property. We will continue to track the market,
    get feedback from showings, consult with you, and make adjustments if needed. It is our goal to get
    your property rented within 30 days. We will do an initial inspection and checklist of the condition and
    items that need to be corrected on the property to attract renters. It is important for you to make
    the improvements that we think will help your property rent within 30 days. Your cooperation and
    investment in your property is the key to attracting good tenants in a timely manner.
  • Q: How will my property be advertised?

    A: We are a member of the First Multiple Listing Service which covers the complete Metro-Atlanta area.
    We list your property in the MLS and make it available to all of the Georgia licensed real estate agent
    members. Your property will also be listed at the top real estate websites through our affiliation with
    ListHub.net including; Zillow.com, YahooRealEstate.com, AOLRealEstate.com,Trulia.com, Homes.com,
    HGTV.FrontDoor.com, Hotpads.com, Homefinder.com, and Realtor.com just to name a few.
  • Q: What do you do to screen Tenants?

    A: It is our sincere goal to find the best qualified Tenant for any property:


    1. During our screening we verify current rental history and verify the Tenant has a no recent judgment,
    collection or eviction from a previous landlord.


    2. The Tenant makes an application on-line at our third party secure property management site. We
    screen all credit, national criminal background history, and sex-offender history for our clients.


    3. We verify current employment for at least 12 months, and we require a gross income of at least 3
    times the rent. We have found that these 3 items provide a sound starting point for qualifying a tenant.


    Better Homes Realty Atlanta abides by the fair housing laws and does not discriminate.
  • Q: What happens when a Tenant does not pay

    A: The Tenants are given a five day grace period to pay rent. On the sixth day of the month, our accounting
    system posts a late fee to the account and a Late Letter is generated and mailed to the client. We
    notify the tenant that they are in default of the lease agreement and we Demand Possession (according
    to Georgia Law). Demand letters are sent on the 10th of the month by certified mail if we have not
    received the rent by that date. The Tenant is also contacted by phone to find out why rent has not been
    paid and we try to work with them to correct the deficiency prior to filing a Dispossessory Warrant as
    this can become costly to the Owner.


    If we have had no communication or cooperation from the Tenant by the 15 th of the month, we will file
    a Dispossessory Warrant and start the eviction process. This process can take varying amounts of time
    depending on the County filed in. We try our best to work with the Tenant to bring the rent current or
    vacate the property on their own and avoid legal action whenever possible. We are here to protect your
    interest and find a Tenant who can pay if the existing Tennant cannot.
  • Q: What should I look for in a property management company?

    A: When deciding who to choose to manage your properties, you must first decide what services you want
    and what you expect from a management company. We can provide a one-stop, single-point of contact
    for renting your property, managing your property, maintenance, remodeling, and renovations. You can
    pick and choose what services you want us to provide, and we will customize our property management
    services to fit your needs and only charge you for the services you choose.

Better Homes GA Properties


110 Mansell Circle, Suite 313
Roswell, GA 30075

Phone: (678) 507-0100
Fax: (770) 234-3907






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Better Homes GA Properties

110 Mansell Circle, Suite 313
Roswell, GA 30075

Phone: (678) 507-0100
Fax: (770) 234-3907